FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How many cameras can I watch at the same time ? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • Can I share my video with other people? Read Answer
  • What app does the DCS-935L work with? Read Answer
  • How to setup the DCS-935L Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How to update the firmware ? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I configure my cameras network settings Read Answer
  • My camera is not detected. Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • What is the mydlink app ? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I access my mydlink camera remotely? Read Answer