FAQ

  • I no longer receive motion/sound detection notifications. Read Answer
  • How can I communicate through the camera? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • Hvor finder jeg mydlink™ Home-app'en? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How to update the firmware ? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do setup email notifications on my mydlink camera Read Answer
  • Can I change my subscription plan? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • Can I share my video with other people? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I create a new Omna account in order to enjoy live viewing remotely with the Omna app? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • What is the maximum SD card size compatible with my DCS-6517 ? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • The image is out of focus. Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I setup and install my DCS 5222L Read Answer