FAQ

  • $name Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I reset my D Link IP camera back to factory default settings Read Answer
  • What is the mydlink app ? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How to update the firmware ? Read Answer
  • Can I share my video with other people? Read Answer
  • What is the warranty for my product? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • The image is out of focus. Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • What can I do if the router always shows "Loading" on mydlink portal? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I access my mydlink camera remotely? Read Answer