FAQ

  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • How do I turn off auto-renewing subscriptions? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I adjust the color temperature of my DCS-6517? Read Answer
  • How can I configure the camera’s settings? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • Can I change my subscription plan? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • Hvor finner jeg mydlink™ Home-appen? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • The LED on the front of the Omna is flashing green, what does this indicate? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • How does the Camera work while I am away from home? Read Answer
  • How do I configure the audio settings (speaker and microphone) on my DCS-942L? Read Answer
  • What is Smart Bluetooth? Read Answer
  • How do I find the IP address of my DCS-2330L and access the web-based user interface? Read Answer
  • How do I reset my mydlink account password Read Answer
  • How to update the firmware ? Read Answer