FAQ

  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How to update the firmware ? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How can I configure the camera’s settings? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer