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FAQ

  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I configure Internet Explorer to allow ActiveX Controls for my mydlink camera Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Is it possible to put the streaming video from my IP camera on to my own webpage? Read Answer
  • Does D-ViewCam Support MAC OS Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • What are the system requirements for D-ViewCam 3.x? Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • mydlink Lite crashes when DCS-5222LB1 or DCS-2330L is selected Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer