FAQs
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FAQ
- What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
- What is the maximum devices that I can connect to Mydlink app? Read Answer
- Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
- What can I do if I can’t find footage in the cloud? Read Answer
- Will my devices be restored to factory defaults after transferring to the mydlink app ? Read Answer
- Why Mydlink plugin cannot be installed properly on Safari? Read Answer
- How do I set up my camera using the mydlink app? Read Answer
- Why my ‘LH’ camera does not register any movement, even after creating ‘automation’? Read Answer
- Why have I not received Mydlink account registration email? Read Answer
- How many cameras can I watch at the same time ? Read Answer
- Surveillance cameras : how to choose ? Read Answer
- How do I turn off auto-renewing subscriptions? Read Answer
- How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
- Why do I see the camera’s live view on a mobile app but not on a PC (‘LH’ cameras range)? Read Answer
- What are the differences between the mydlink Lite and the mydlink app ? Read Answer
- Will the mydlink cloud recording service be available for all countries? Read Answer
- I can’t receive the verification e-mail for my mydlink account Read Answer
- Where are my videos stored? Read Answer
- Looking for Information related to the MyDlink App ? Read Answer
- Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
- How do I set up the camera using the mydlink app ? Read Answer
- What can I do if my Wi-Fi camera is not working correctly ? Read Answer
- Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
- Can I share my video with other people? Read Answer
- Can cloud recordings and SD card recordings work simultaneously? Read Answer
- How do I set up the mydlink devices with the Google Assistant? Read Answer
- What do the event icons mean? Read Answer
- How do you delete videos based on day limits? Read Answer
- Can I record HD videos to mydlink cloud? Read Answer
- Why does my camera stop recording videos to the cloud? Read Answer
- Do I need to renew my subscription plan? Read Answer
- Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
- How do I cancel my subscription? (for iOS users) Read Answer
- Can I share my video in the cloud with other mydlink accounts? Read Answer
- How long will my video marked “Pinned” be retained in the cloud? Read Answer
- How do I cancel subscription plan? (for Android users) Read Answer
- What is the mydlink cloud recording service? Read Answer
- Does my Wi-Fi camera support Night Vision? Read Answer
- How to setup Motion detection ? Read Answer
- Why can’t I create new rules or schedules after updating to the new mydlink app v2.00? Read Answer